Every PicPocket case is personalised with your own photo and made especially for you, so we can't accept returns or exchanges for a change of mind.
Faulty, damaged or misprinted cases
If your case arrives faulty, damaged or misprinted, we'll make it right. Please email irshaad.haswaray04@gmail.com within 7 days of delivery with:
- your order number, and
- a clear photo of the problem.
Once we've checked it, we'll send you a free reprint or give you a full refund, whichever you prefer. You won't pay any extra delivery cost for a reprint.
What isn't covered
- Change of mind after the case has been printed.
- The wrong phone model chosen at checkout. Please double-check your model before ordering.
- Low-resolution, blurry or cropped photos supplied by you (we'll always try to contact you if a photo looks too low quality before printing).
- Normal wear and tear, or damage caused after delivery.
Refunds
Approved refunds are made to your original payment method. Depending on your bank, it can take a few business days for the refund to reflect.
Your rights
This policy does not affect your rights under the South African Consumer Protection Act (CPA), including your rights regarding defective goods.