Ordering & your photo
How do I order?
Choose your phone model and bundle, upload your photo on the product page, and check out. That's it.
Which photos print best?
Choose a clear, well-lit photo that's in focus, ideally at least 1000 px wide (most phone photos are perfect). Keep faces near the centre, avoid heavy filters and screenshots, and remember the camera cut-out sits at the top corner.
Can I use more than one photo?
Each case is printed with one photo. If you order a 2- or 3-case bundle and want a different photo on each case, email us your extra photos with your order number.
Can I change my photo after ordering?
Email us as soon as possible. If your case hasn't gone to print yet, we'll gladly swap it.
Phones
Which phones do you make cases for?
We make cases for iPhone, from iPhone 11 through to iPhone 18 Pro Max, including iPhone 17e and iPhone Air. Can't see yours? Choose Other and type your phone model in the box on the product page.
What if I choose the wrong model?
Please double-check your model before ordering (you'll find it under Settings > General > About). Cases made for the wrong model chosen at checkout aren't covered by our returns policy.
Delivery
How long does delivery take?
Every case is printed to order. Please allow 8–11 business days for delivery to your door in South Africa.
How is my order delivered?
By Aramex Store-to-Door. We'll email you a tracking number once your order is dispatched.
How much is delivery?
A flat R100 delivery fee per order, anywhere in South Africa. It is added at checkout.
Do you deliver outside South Africa?
Not at the moment. We deliver within South Africa only.
When should I order for Christmas?
Order by 4 December for delivery before Christmas.
Returns
Can I return my case?
Because every case is personalised, we can only accept returns if your case arrives faulty, damaged or misprinted. Contact us within 7 days of delivery with a photo of the problem and we'll send a free reprint or a refund.
Discounts & bundles
Do you have a discount code?
Yes! Use WELCOME10 at checkout for 10% off your order.
Do bundles save money?
Yes: 1 case is R449, 2 cases are R749 and 3 cases are R999. From 27 to 30 November, use BLACKFRIDAY20 for 20% off 2- and 3-case bundles.
Still have a question?
Email us at irshaad.haswaray04@gmail.com. We reply within 1 business day, Monday to Friday.